Purpose

This policy provides a mechanism for users to raise and resolve grievances related to our services.

Grievance Officer

Name: Prasun Sharma

Email: grievance@orvaga.site

Response Time: Within 48 hours of receipt

How to File a Grievance

Send an email to grievance@orvaga.site with detailed information about your issue.

Include relevant documentation or evidence to support your complaint.

Provide your contact information for follow-up communication.

Resolution Process

Acknowledgment: Within 24 hours of receiving your complaint.

Investigation: We will investigate your complaint within 7 business days.

Resolution: We aim to resolve all complaints within 15 business days.

Escalation: If unresolved, you may escalate to legal@orvaga.site.

Types of Grievances

Service-related issues and complaints

Billing disputes and payment concerns

Data privacy and security concerns

Account access problems

Reputation score disputes